Commercial policy

Refund Policy

This policy explains how CallMonkey handles subscription fees, implementation fees, duplicate charges, and service-related refund or credit requests.

Recurring subscription fees

Except where required by applicable law or expressly provided in an order or service agreement, recurring subscription fees are non-refundable once the applicable billing period has started. CallMonkey does not automatically provide prorated refunds or credits for unused days following cancellation.

Implementation and setup fees

Implementation and setup fees become non-refundable once discovery, provisioning, configuration, integration, or other implementation work has commenced. Requests received before implementation begins will be reviewed case by case.

Duplicate or erroneous charges

Verified duplicate or erroneous charges will be refunded to the original payment method where reasonably possible. Customers should use Email Support and provide sufficient transaction information for verification. Do not send full payment-card details by email.

Email Support

Material CallMonkey service failure

If a material CallMonkey platform service failure occurs, CallMonkey may provide an appropriate service credit or refund after investigating the incident, affected period, and applicable agreement. Service credits and refunds are not automatic, and no SLA credit is promised unless defined in the applicable service agreement.

Customer-specific agreements

Customer-specific enterprise, order, or service agreements may establish different refund, credit, or remediation terms and will take precedence where applicable.

Related policies

See the Cancellation Policy, Pricing, and Terms.

Effective: September 2026