Commercial policy

Refund Policy

This policy explains how CallMonkey handles subscription fees, implementation fees, duplicate charges, and service-related refund or credit requests.

Refund window

Refund requests must be submitted within 14 days of the relevant transaction date. For a subscription, the relevant transaction date may be the date of the initial subscription charge or the applicable renewal charge. Refund eligibility and processing are subject to applicable law and the refund requirements of the payment provider used for the transaction. Submission of a request within this 14-day period does not guarantee approval of a refund.

Implementation and setup fees

The same 14-day refund-request window applies to implementation and setup charges. Refund eligibility and processing are subject to applicable law and the refund requirements of the payment provider used for the transaction.

Duplicate or erroneous charges

Verified duplicate or erroneous charges will be refunded to the original payment method where reasonably possible. Customers should use Email Support and provide sufficient transaction information for verification. Do not send full payment-card details by email.

Email Support

Cancellation and unused service time

Cancellation does not automatically create a refund. Unused subscription time following cancellation is not automatically prorated unless required by applicable law or the applicable payment provider’s refund requirements.

Related policies

See the Cancellation Policy, Pricing, and Terms.

Effective: September 2026