01 / INBOUND
Inbound Voice AI
Support incoming callers with a configured first response and a clear route to your team.
- Incoming call handling
- Natural voice conversations
- Routine inquiries and information capture
- Configured live-agent handoff
Inbound service · Outbound campaigns
MoKaiYour CallMonkey Voice AI Agent
Natural conversations for inbound service and outbound campaigns.
Inbound call handling and outbound campaign workflows are scoped to approved business requirements; outbound capabilities are deployment-specific and validated before use.
- Inbound service
- Outbound campaigns
- Defined per deployment
Voice AI conversation
CALLMONKEYVoice AI AgentListening and responding
PARTICIPANTI’d like to know more about this service.
VOICE AII can help. What would you like to know?
CONFIGURED INFORMATION CAPTUREConfigured details recorded for the conversation
Human assistance requestedTransfer to live agent →
Shared Voice AI capabilities
Natural conversations, shaped around your operation.
MoKai can be configured around approved business information, conversation steps, and transfer destinations. Which capabilities apply depends on the channel, workflow, and validation for each deployment.
Natural voice conversations
Listen and respond through spoken dialogue designed to feel clear, direct, and conversational.
Approved business information
Use organization-approved information and workflows for the specific service or campaign.
Configured information capture
Collect and confirm details relevant to the conversation, as defined for the deployment.
Configured human handoff
Provide a route to an approved live-agent destination where supported and configured.
Voice-channel integration
Connect through supported browser or telephony channels selected and validated for the deployment.
Inbound Voice AI
Responsive service for incoming business calls.
MoKai can answer configured inbound calls, handle routine inquiries using approved information, capture caller details, and transfer to an approved live-agent destination. Availability and routing follow the agreed deployment.
Inbound call handling
Answer inbound business calls and guide callers through a configured first-response conversation.
Routine inquiries
Respond to frequently asked questions and routine service requests using approved business information.
Caller information capture
Collect configured caller details and confirm important information during the conversation.
Live-agent transfers
Transfer callers to an approved agent, team, or business destination when human assistance is needed.
Configured 24/7 availability
Provide an around-the-clock first response for configured inbound conversations, subject to the agreed deployment and connected service availability.
Inbound conversation flow
From the caller’s first hello to the right outcome.
The inbound Voice AI Agent follows an approved conversation design and keeps the path to human assistance available.
- 01
The caller connects
An inbound call arrives through browser Click2Call or an approved SIP/PSTN route.
- 02
The AI conversation begins
The agent listens, responds, and follows the configured conversation flow.
- 03
Information is handled
The agent captures configured details or answers an approved routine inquiry.
- 04
The call resolves or transfers
The conversation concludes or moves to a live agent through the approved handoff path.
Outbound campaign operations
Outbound Voice AI for Purpose-Built Campaigns
From customer outreach and follow-ups to BPO campaign conversations, MoKai can be configured around your campaign objectives, approved contact data, conversation workflows, and escalation requirements. Each deployment is scoped and validated to match your operational needs.
BPO campaign operations
Plan campaign conversations around the defined requirements of business-process operations.
Customer outreach
Support configured outbound customer communications through the agreed business voice channel.
Follow-ups
Structure follow-up conversations according to the organization’s approved campaign design.
Configured information capture
Capture agreed responses or details needed for the specific outreach workflow.
Human handoff where supported
Where configured and supported for the campaign, route a conversation to an approved live-agent destination.
Deployment-specific: Outbound capabilities, channels, and operating requirements must be reviewed and validated for each deployment. Availability is not assumed, and not every capability is production-validated or available by default.
OUTBOUND CONVERSATION FLOW
Illustrative sequence; each campaign’s next action is defined and validated for that deployment.
- 01Approved campaign contacts
- 02Outbound calling
- 03MoKai AI conversation
- 04Response capture, configured next action, or human handoff
Voice-channel integration
Channels and routing are selected for each deployment.
Inbound access and outbound campaign operations have distinct channel requirements. Availability depends on the approved design and validation.
INBOUND
Browser Click2Call
Let website visitors begin an inbound Voice AI conversation from a supported browser experience.
INBOUND
Approved SIP/PSTN trunks
Receive inbound voice traffic through an approved trunk and routing design suited to the customer environment.
OUTBOUND · BY DEPLOYMENT
Campaign voice channel
Outbound channel options and routing are scoped to the campaign and validated before use; not every configuration is available by default.
AI when it helps. People when they matter.
Keep a configured path to your team.
For inbound service, transfer callers to an approved agent when human assistance is needed. For outbound campaigns, include live-agent handoff only where the capability is supported, configured, and validated for that deployment.
VOICE AI→APPROVED LIVE AGENT
See it in your own use case
Explore a private Voice AI demonstration.
Tell us whether your needs are inbound, outbound, or both, along with your campaign requirements, preferred voice channel, and contact schedule.